Akbank Queue Management System Waglysbestuurstelsel deur Akbank Staff Design Studio Team

Die ontwerp Akbank Queue Management System Waglysbestuurstelsel deur Akbank Staff Design Studio Team is 'n hoogs gewaardeerde wenner van die baie prestigieuese 2020 A' Design Award in Yster in die Koppelvlak-, Interaksie- en Gebruikerservaring-ontwerp-kompetisiekategorie.

YsterKoppelvlak· 2020

Akbank Queue Management System Waglysbestuurstelsel

deur Akbank Staff Design Studio Team

Kliënt: Akbank T.a.Ş

Wenner van die A' Design Award in Yster in die Koppelvlak-kategorie

18,293

Geverifieerde Toekenningswenner

Verifieer Toekenningsstatus vir #102371

Bekyk by A' Design Award Persverklaring Toekenningskenteken

Kleure

Die Ontwerp

Oor Akbank Queue Management System Waglysbestuurstelsel

Queue Management System is 'n ontwerp wat gebruikers in staat stel om diens van Akbank-takke te ontvang om hulself met persoonlike inligting of alternatiewe metodes voor te stel en voorkeurkaartjies te neem. Die vloei van die gee van die kaartjie nommer aan die gebruiker begin wanneer die een die tipe transaksie kies wat hy / sy wil doen. Die ticketing is 'n stroom wat begin met die bekendstelling van die gebruiker deur die kiosk. Nadat die een hom / haar voorgestel het, word die verifikasieproses uitgevoer en word 'n toepaslike kaartjie uitgereik volgens die transaksie van die gebruiker.

Die Erkenning

Oor die A' Design Award in Yster

Akbank Queue Management System Waglysbestuurstelsel is 'n wenner van die A' Design Award in Yster, 'n prestigieuse erkenning wat toegeken word aan goeie ontwerpe wat voldoen aan die professionele en industriële vereistes wat van goed ontwerpte skeppings verwag word. Wenners in Yster toon groot vaardigheid, hoë spesialisasie, kundige begrip en die kreatiewe vermoë van hul skeppers. Daar word verwag dat Akbank Queue Management System Waglysbestuurstelsel 'n hoog aangeskrewe, bewonderde en gekoesterde skepping is wat prakties en innoverend is. Hierdie ontwerp wat die A' Design Award in Yster gewen het, integreer die beste praktyke in die bedryf en het bekwame tegniese kenmerke gekoppel aan kundigheid en talent. Akbank Queue Management System Waglysbestuurstelsel word gerespekteer vir sy deeglikheid en is ontwerp om verbeterings in lewensgehalte te bied wat help om die wêreld 'n beter plek te maak.

Agter die Ontwerp

Persstel

Krediete, spanlede en tegniese besonderhede verskaf deur die ontwerper.

Unieke Eienskappe: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Afmetings & Verpakking: Qms screen dimensions 1080 x 1920 pixels.
Etikette: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Produksietegnologie: Screen designs were made with sketch and development was made by .net
Ontwerpuitdaging: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Navorsing: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Inspirasie: Directing the users to the transactions they want to make by taking ticket easily and quickly
Projekduur: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Bedryfsvloei: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Spanlede: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Beeldkrediete: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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