Serasa Digital Mobiele Toepassing deur Rodolpho Henrique

Die ontwerp Serasa Digital Mobiele Toepassing deur Rodolpho Henrique is 'n hoogs gewaardeerde wenner van die baie prestigieuese 2025 A' Design Award in Yster in die Mobiele Tegnologieë, Toepassings en Sagteware Ontwerp-kompetisiekategorie.

YsterMobiel· 2025

Serasa Digital Mobiele Toepassing

deur Rodolpho Henrique

Kliënt: Serasa

Wenner van die A' Design Award in Yster in die Mobiel-kategorie

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Geverifieerde Toekenningswenner

Verifieer Toekenningsstatus vir #169575

Bekyk by A' Design Award Persverklaring Toekenningskenteken

Kleure

Die Ontwerp

Oor Serasa Digital Mobiele Toepassing

Serasa is 'n kredietverslaggewingsagentskap wat krediettellingdata vir meer as 'n miljard individue versamel en saamstel. Hierdie projek was daarop gemig om die bestaande B2B-platform te vernuwe met 'n sterk fokus op gebruikersbehoeftes. Vanuit 'n produkoogpunt was die doelwit om kliëntondersteuningsnavrae te verminder terwyl die omskakelingkoers verhoog word. Die hoofuitdaging was om die B2B-platform te herbedenk met 'n gebruiker-gesentreerde perspektief in 'n industrie waar vertroue in kredietdienste nog nie wyd gevestig is nie.

Die Erkenning

Oor die A' Design Award in Yster

Serasa Digital Mobiele Toepassing is 'n wenner van die A' Design Award in Yster, 'n prestigieuse erkenning wat toegeken word aan goeie ontwerpe wat voldoen aan die professionele en industriële vereistes wat van goed ontwerpte skeppings verwag word. Wenners in Yster toon groot vaardigheid, hoë spesialisasie, kundige begrip en die kreatiewe vermoë van hul skeppers. Daar word verwag dat Serasa Digital Mobiele Toepassing 'n hoog aangeskrewe, bewonderde en gekoesterde skepping is wat prakties en innoverend is. Hierdie ontwerp wat die A' Design Award in Yster gewen het, integreer die beste praktyke in die bedryf en het bekwame tegniese kenmerke gekoppel aan kundigheid en talent. Serasa Digital Mobiele Toepassing word gerespekteer vir sy deeglikheid en is ontwerp om verbeterings in lewensgehalte te bied wat help om die wêreld 'n beter plek te maak.

Agter die Ontwerp

Persstel

Krediete, spanlede en tegniese besonderhede verskaf deur die ontwerper.

Unieke Eienskappe: Serasa is a consumer credit reporting service. They collect and aggregate information on over one billion people's credit scores. The main goal of this project was to redesign the existing B2B platform, applying a customer-centric approach. From a product perspective, we wanted to reduce customer support calls and increase the conversion rate. The main challenge: rethink the B2B platform with a customer-centric approach in a market where people are not used to trusting credit services.
Afmetings & Verpakking: Mobile app is available for iOS and Android.
Desktop platform available for everyone.
Etikette: platform, mobile app, mobile, credit, score, UX, UI, digital design, mobile application
Produksietegnologie: We used Figma for the design workflow and all the design work.
For the motion prototype, we used Principle App and After Effects.
Ontwerpuitdaging: Redesign the digital report was the biggest challenge of this project. Even though it was considered the most crucial feature of the old platform, the old report had many problems: poor layout structure, lack of hierarchy, small typography sizes, and content meaning. Working with my researcher, I organized 12 sessions with real customers to gain some insights. At this point, I was looking for user information and feedback to guide my design decisions. I came up with the hypothesis that we should have different levels of information in the new report. Each company has different needs. However, I learned from talking to the users that some information is extremely valuable for all companies, no matter their size. The final solution was a modular report that adapts based on customer's needs on mobile and desktop.
Navorsing: To understand the Brazilian credit market and answer our initial questions, we ran an extensive research with different customers. We had 1 hour interview sessions with 25 customers to get qualitative information. The main findings after research that guided the entire project were:
1-Information: People should be aware of what they’re purchasing and what is included in the plan
2-Trust: People should believe there are no hidden fees or additional taxes
3-Process: People should complete the process as soon as possible providing only relevant data
Inspirasie: Follow a customer-centric approach to understand the users in a market where people are not used to trusting credit services. I was also inspired by creating trust in this new digital product. Creating trust in a digital product is a huge thing. As a designer, I know that one of the things that helps to create trust is consistency. I brought the idea to create this interface inventory so we could recognize the main interface inconsistencies we should evolve and improve on the new design.
Projekduur: The projects started in January 2023 and finished in December 2023
Bedryfsvloei: Serasa Experian collects and aggregates information on over ninety million people and businesses in Brazil. The custom digital reports sit at the heart of the Serasa dialogue and experience.
My goal as a designer was to design a report that works much more than a simple data repository, providing analysis, informing numbers, and also bringing real-time suggestions on what you should do considering your market and current situation.
Spanlede: Rodolpho Henrique
Beeldkrediete: Rodolpho Henrique