Akbank Queue Management System Køstyringssystem af Akbank Staff Design Studio Team er en højt anset vinder af den meget prestigefyldte 2020 A' Design Award i Jern i konkurrencekategorien Grænseflade-, Interaktions- og Brugeroplevelsesdesign.
JernGrænseflade· 2020
Akbank Queue Management System Køstyringssystem
af Akbank Staff Design Studio Team
Klient: Akbank T.a.Ş
Vinder af A' Design Award i Jern i kategorien Grænseflade
Verificeret Prisvinder
Verificer Prisstatus for #102371Designet
Om Akbank Queue Management System Køstyringssystem
Queue Management System er et design, der gør det muligt for de brugere, der ønsker at modtage service fra Akbank-filialer, at introducere sig med personlige oplysninger eller alternative metoder og at tage prioriterede billetter. Strømmen med at give billetnummeret til brugeren starter, når den ene vælger den type transaktion, han / hun vil udføre. Billetteringen er en strøm, der begynder med introduktionen af brugeren gennem kiosken. Når den ene præsenterer sig selv, udføres verificeringsprocessen, og der udstedes en passende billet i henhold til brugerens transaktion.
Anerkendelsen
Om A' Design Award i Jern
Akbank Queue Management System Køstyringssystem er vinder af A' Design Award i Jern, en prestigefyldt anerkendelse, der tildeles gode designs, som opfylder de professionelle og industrielle krav, man forventer af veldesignede skabelser. Jernvinderne viser stor dygtighed, høj specialisering, ekspertforståelse og kreativ kapacitet hos deres skabere. Akbank Queue Management System Køstyringssystem forventes at være en højt estimeret, beundret og kær skabelse, der er praktisk og innovativ. Dette design, der har vundet A' Design Award i Jern, integrerer branchens bedste praksis og har kompetente tekniske egenskaber knyttet til knowhow og talent. Akbank Queue Management System Køstyringssystem respekteres for sin grundighed og er designet til at levere forbedringer af livskvaliteten, der er med til at gøre verden til et bedre sted.
Bag Designet
Pressemappe
Credits, teammedlemmer og tekniske detaljer leveret af designeren.
- Unikke Egenskaber
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Dimensioner & Emballage
- Qms screen dimensions 1080 x 1920 pixels.
- Tags
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Produktionsteknologi
- Screen designs were made with sketch and development was made by .net
- Designudfordring
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Forskning
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Inspiration
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Projektvarighed
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Driftsflow
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Teammedlemmer
- Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler - Billedkreditering
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
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