Ling Chatbot-app af Qian Wan er en højt anset vinder af den meget prestigefyldte 2023 A' Design Award i Jern i konkurrencekategorien Mobilteknologi, Applikationer og Software Design.

JernMobil· 2023

Ling Chatbot-app

af Qian Wan

Klient: Qian Wan

Vinder af A' Design Award i Jern i kategorien Mobil

20,987

Verificeret Prisvinder

Verificer Prisstatus for #144682

Se på A' Design Award Pressemeddelelse Prisemblem

Farver

Designet

Om Ling Chatbot-app

Ling er en pædagogisk chatbot-mobilapplikation, der leverer pålidelige læringsressourcer om ligestilling, mangfoldighed og inklusion for at hjælpe kinesiske internationale studerende med at lære om og forebygge diskrimination og chikane. Appen forbinder også brugere med deres skoles troværdige kilder til indberetning af sager. Gennem humaniseret samtaleinteraktion gør appen det lettere at tale om vanskelige emner.

Anerkendelsen

Om A' Design Award i Jern

Ling Chatbot-app er vinder af A' Design Award i Jern, en prestigefyldt anerkendelse, der tildeles gode designs, som opfylder de professionelle og industrielle krav, man forventer af veldesignede skabelser. Jernvinderne viser stor dygtighed, høj specialisering, ekspertforståelse og kreativ kapacitet hos deres skabere. Ling Chatbot-app forventes at være en højt estimeret, beundret og kær skabelse, der er praktisk og innovativ. Dette design, der har vundet A' Design Award i Jern, integrerer branchens bedste praksis og har kompetente tekniske egenskaber knyttet til knowhow og talent. Ling Chatbot-app respekteres for sin grundighed og er designet til at levere forbedringer af livskvaliteten, der er med til at gøre verden til et bedre sted.

Bag Designet

Pressemappe

Credits, teammedlemmer og tekniske detaljer leveret af designeren.

Unikke Egenskaber: Ling is a mobile based educational purposed chatbot that provides real time inquiry functionality and learning resources about equity, diversity, and inclusion to help Chinese international student to identify and prevent discrimination and harassment that happened to them. The app also connects users to their school’s trustful case report sources.
Dimensioner & Emballage: The app is designed for iOS.
Tags: Social Equity, Chatbot, mobile app design, User experience, Information Architecture
Produktionsteknologi: I used Miro board to synthesize research findings. The interface design was done through Figma, Sketch, Figma, and Illustrator.
Designudfordring: It was hard to initiate such a difficult topic with people who experienced racial discrimination. Sharing my own stories that resonate with people helped me drive the conversation. I also found that much existing research has been done only on post-discrimination experience, but it doesn't cover all the needs. People often didn't realize when things happened, not to mention to look for help in time. After mapping out their journey, I realized that lack of knowledge leads to those consequences.
Forskning: I interviewed 11 Chinses international students who are currently studying in the USA and who had experienced racial discrimination. I mapped their journey, mood, and reaction with the user journey to identify the design opportunity. Then I did literature research to learn how to measure racial discrimination systematically.
Inspiration: COVID19 has driven racism and violence against Asians. Chinese international students who are coming from a very distinct culture study abroad, and are new to a culture. They are less sensitive to racial discrimination when it is happening to them. Although those aggressions are often subtle, they can be just as harmful to health and well-being.
Projektvarighed: The project started in June 2021 in LA and finished in August 2022 in Seattle
Driftsflow: The first time users will be asked to connect with their student account so that the app will provide the most easy to access and trustful resource for the students. When users are not sure if they experienced racial discrimination, simply by chatting with Ling, she will use a conversation based approach to identify the racial discrimination types step by step and provide support by connecting users with their school’s EDI department.