Akbank Queue Management System O Sistema De Xestión De Colas de Akbank Staff Design Studio Team

O deseño Akbank Queue Management System O Sistema De Xestión De Colas de Akbank Staff Design Studio Team é un estimado gañador do moi prestixioso 2020 A' Design Award de Ferro na Categoría de Competición Deseño de Interface, Interacción e Experiencia de Usuario.

FerroInterface· 2020

Akbank Queue Management System O Sistema De Xestión De Colas

de Akbank Staff Design Studio Team

Cliente: Akbank T.a.Ş

Gañador do A' Design Award de Ferro na Categoría Interface

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Cores

O Deseño

Sobre Akbank Queue Management System O Sistema De Xestión De Colas

Queue Management System é un deseño que permite aos usuarios que queiran recibir servizo das sucursais de Akbank para introducirse con información persoal ou métodos alternativos e tomar billetes prioritarios. O fluxo de entrega do número de billete ao usuario comeza cando elixe o tipo de transacción que quere facer. O ticket é un fluxo que comeza coa introdución do usuario a través do quiosco. Despois de que se presente, elabórase o proceso de verificación e emítese un ticket adecuado segundo a transacción do usuario.

O Recoñecemento

Sobre o A' Design Award de Ferro

Akbank Queue Management System O Sistema De Xestión De Colas gañou o A' Design Award de Ferro, un recoñecemento prestixioso outorgado a bos deseños que cumpren os requisitos profesionais e industriais esperados de creacións ben deseñadas. Os gañadores Ferro demostran a gran habilidade, a alta especialización, a comprensión experta e a capacidade creativa dos seus creadores. Espérase que Akbank Queue Management System O Sistema De Xestión De Colas sexa unha creación moi apreciada, admirada e querida que é práctica e innovadora. Este deseño gañador do A' Design Award de Ferro integra as mellores prácticas do sector e ten características técnicas competentes ligadas ao saber facer e ao talento. Akbank Queue Management System O Sistema De Xestión De Colas é respectado pola súa minuciosidade e está deseñado para proporcionar melloras na calidade de vida que axudan a facer do mundo un lugar mellor.

Detrás do deseño

Kit de prensa

Créditos, membros do equipo e detalles técnicos proporcionados polo deseñador.

Propiedades Únicas: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Dimensións e Embalaxe: Qms screen dimensions 1080 x 1920 pixels.
Etiquetas: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Tecnoloxía de Produción: Screen designs were made with sketch and development was made by .net
Reto de Deseño: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Investigación: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Inspiración: Directing the users to the transactions they want to make by taking ticket easily and quickly
Duración do Proxecto: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Fluxo de Operacións: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Membros do Equipo: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Créditos das Imaxes: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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