Zane Akbank Queue Management System Tsarin Kula Da Layi daga Akbank Staff Design Studio Team mai nasara ne mai daraja sosai na 2020 Kyautar A' Design Award ta Baƙin Ƙarfe a Rukunin Gasar Fuskar Amfani.
Baƙin ƘarfeFuskar Amfani· 2020
Akbank Queue Management System Tsarin Kula Da Layi
daga Akbank Staff Design Studio Team
Abokin Ciniki: Akbank T.a.Ş
Mai Nasarar Kyautar A' Design Award ta Baƙin Ƙarfe a Rukunin Fuskar Amfani
Mai Nasara da Aka Tabbatar
Tabbatar da Matsayin Kyauta na #102371Ƙirar
Game da Akbank Queue Management System Tsarin Kula Da Layi
Tsarin Gudanar da Layi zane ne wanda ke ba masu amfani da suke son karɓar sabis daga rassan Akbank don gabatar da kansu tare da bayanan mutum ko hanyoyin maye da kuma ɗaukar tikiti na fifiko. Gudun bayar da lambar tikiti ga mai amfani yana farawa lokacin da mutum ya zaɓi nau'in ma'amalar da yake so ta yi. Fitar tikiti wani ruwa ne wanda yake farawa da gabatarwar mai amfani ta hanyar kiosk. Bayan wanda ya gabatar da kanshi / kansa, an aiwatar da tabbacin aiwatarwa kuma ana bayar da tikiti da ya dace gwargwadon ma'amalar mai amfani.
Amincewa
Game da Kyautar A' Design Award ta Baƙin Ƙarfe
Zanen Akbank Queue Management System Tsarin Kula Da Layi ya lashe Kyautar A' Design Award ta Baƙin Ƙarfe, wata karramawa mai daraja da ake bai wa kyawawan zane-zane waɗanda ke cika buƙatun ƙwararru da masana'antu da ake tsammani daga ƙirƙire-ƙirƙire da aka tsara da kyau. Waɗanda suka lashe kyautar Baƙin Ƙarfe suna nuna babban ƙwarewa, ƙwarewa ta musamman, fahimtar ƙwararru da ikon ƙirƙira na masu ƙirƙirar su. Ana sa ran zanen Akbank Queue Management System Tsarin Kula Da Layi ya zama ƙirƙira da ake girmamawa sosai, ake sha'awa da ƙauna wacce ke da amfani kuma mai sababbin abubuwa. Wannan zane da ya lashe Kyautar A' Design Award ta Baƙin Ƙarfe yana haɗa mafi kyawun ayyukan fannin kuma yana da halayen fasaha masu cancanta da ke da alaƙa da sanin yadda da baiwa. Ana girmama zanen Akbank Queue Management System Tsarin Kula Da Layi saboda cikakkiyar kulawarsa kuma an tsara shi don ba da ingantuwar rayuwa da ke taimakawa wajen mai da duniya wuri mafi kyau.
Bayan Ƙirar
Kayan Manema Labarai
Bayanin ƙungiyar, membobinta da cikakkun bayanai na fasaha da mai ƙirar ya bayar.
- Siffofi Na Musamman
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Girma da Fakitin
- Qms screen dimensions 1080 x 1920 pixels.
- Kalmomin Alama
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Fasahar Samarwa
- Screen designs were made with sketch and development was made by .net
- Ƙalubalen Zane
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Bincike
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Wahayi
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Tsawon Lokacin Aikin
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Tsarin Aiki
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Mambobin Ƙungiya
- Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler - Godiyar Hotuna
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
* all rights reserved
Tallafi
Bincika Bayan Designers.org
Gano kayayyaki, ayyuka da damammaki daga abokan tallafin mu.
Ƙarin Abubuwan Bincike
Ƙirare Masu Alaƙa
Bincika ƙarin ƙirare masu lashe kyauta daga wannan rukunin, waɗanda aka zaɓa bisa cancanta.
