Funaging Rijistar Aji Na Tsofaffi Nau'in daga Ting-Han Chen

Zane Funaging Rijistar Aji Na Tsofaffi Nau'in daga Ting-Han Chen mai nasara ne mai daraja sosai na 2023 Kyautar A' Design Award ta Baƙin Ƙarfe a Rukunin Gasar Hidima.

Baƙin ƘarfeHidima· 2023

Funaging Rijistar Aji Na Tsofaffi Nau'in

daga Ting-Han Chen

Abokin Ciniki: Play Design Lab

Mai Nasarar Kyautar A' Design Award ta Baƙin Ƙarfe a Rukunin Hidima

85,769

Mai Nasara da Aka Tabbatar

Tabbatar da Matsayin Kyauta na #145605

Duba a A' Design Award Sanarwar Manema Labarai Alamar Kyauta

Launuka

Ƙirar

Game da Funaging Rijistar Aji Na Tsofaffi Nau'in

FunAging sabis ne na ilimi wanda ke ba da azuzuwan aikace-aikacen wayar hannu don tallafawa da ƙarfafa tsofaffi. Ana raba bayanin aji tare da tsofaffi ta hanyar Layi, sanannen aikace-aikacen zamantakewa tsakanin tsofaffi a Taiwan. Koyaya, yawancin tsofaffi suna fuskantar ƙalubale yayin ƙoƙarin yin rajista don azuzuwan akan Layi saboda yanayin sa na rashin dacewa da masu amfani. Don magance wannan batu, wannan aikin yana amfani da tunanin ƙirƙira sabis na tsakiya don inganta tsarin rajistar aji. Ta hanyar gudanar da cikakken bincike na ƙira, muna ganowa da magance matsalolin ƙwarewar mai amfani (UX).

Amincewa

Game da Kyautar A' Design Award ta Baƙin Ƙarfe

Zanen Funaging Rijistar Aji Na Tsofaffi Nau'in ya lashe Kyautar A' Design Award ta Baƙin Ƙarfe, wata karramawa mai daraja da ake bai wa kyawawan zane-zane waɗanda ke cika buƙatun ƙwararru da masana'antu da ake tsammani daga ƙirƙire-ƙirƙire da aka tsara da kyau. Waɗanda suka lashe kyautar Baƙin Ƙarfe suna nuna babban ƙwarewa, ƙwarewa ta musamman, fahimtar ƙwararru da ikon ƙirƙira na masu ƙirƙirar su. Ana sa ran zanen Funaging Rijistar Aji Na Tsofaffi Nau'in ya zama ƙirƙira da ake girmamawa sosai, ake sha'awa da ƙauna wacce ke da amfani kuma mai sababbin abubuwa. Wannan zane da ya lashe Kyautar A' Design Award ta Baƙin Ƙarfe yana haɗa mafi kyawun ayyukan fannin kuma yana da halayen fasaha masu cancanta da ke da alaƙa da sanin yadda da baiwa. Ana girmama zanen Funaging Rijistar Aji Na Tsofaffi Nau'in saboda cikakkiyar kulawarsa kuma an tsara shi don ba da ingantuwar rayuwa da ke taimakawa wajen mai da duniya wuri mafi kyau.

Bayan Ƙirar

Kayan Manema Labarai

Bayanin ƙungiyar, membobinta da cikakkun bayanai na fasaha da mai ƙirar ya bayar.

Siffofi Na Musamman: Difficulties in registering the class for the elderly, such as unaware of key information during the process, unable to find specific function, or uncertainty for whether they have successfully registered the class, and so forth.

In this project, we use senior-centered service design thinking to review the overall class registration process to identify key UX problems. A set of systematic design diagnosis clarifies the design issues, with insightful design deliverables, to make the service more fluent and effective.
Girma da Fakitin: 1. Optimized service workflow, UI elements and graphic assets;
2. MENU architecture, and Event Cards templates for LINE App.
3. Improved service logic and guidelines.
Kalmomin Alama: service design, elderly, senior-centered, accessible design, older adults, senior users, inclusive design, universal design, aging, senior citizens
Fasahar Samarwa: We employ the following focus as our design approaches:
(1) Customer journey mapping;
(2) Sorting out the main axes of the customer journey;
(3) Consolidation of key touchpoints on the main axis;
(4) Interface design (UI/UX) on key touchpoints;
(5) Experience iterations.

Through implementation, we evaluate the direction of revision through the actual use by the elderly users, and the "experience iteration" goes back and forth many times, approaching the final and perfect design outcome.
Ƙalubalen Zane: Since LINE has covered 95% of Taiwanese population’s social media use, deeply tied to the elderly’s daily social lives, it’s not practical to introduce new platforms to pull them out of what they have already accustomed to. However, LINE app doesn't provide open source code for flexible customization, thus we had to invent new techniques under LINE's technical constraints to align with elderly's cognitive capabilities.

For instance, some elderly can't remember which classes they have had registered. Hence, we design a pictorial card with class information to be saved on their smart phone as their reminder. Or, as it's not possible to adjust character spacing and line spacing, we use rephrasing and blank lines to enhance readability for the paragraphs. These details are not obvious, but play a big role.
Bincike: This project attempts to improve FunAging's online registration experience for the elderly. We used a more macro service design perspective to tackle interface operation problems under technical constraints. Through elderly-centered service design thinking, the percentage of elderly calling for help during the registration process has been decreased from 20% to 0 in a short period.
Wahayi: FunAging is an educational brand in Taiwan offering smartphone app courses of various topics to accompany and empower the elderly, enabling them to maintain a social life and enjoy learning new things.

FunAging disseminates the new course information with the elderly via LINE, a widely used social app in Taiwan, also among the elderly. But many newbies have difficulties in using it, especially in registering courses via LINE, as it does not optimize its overall design for the elderly.

How might we better redesign the overall service, especially for the course registration experience, for the elderly?
Tsawon Lokacin Aikin: The project started in June 2022 and finished in Dec 2022 in Taipei.
Tsarin Aiki: We identify 12 UX issues in the customer journey mapping. With corresponding elderly-first design prescriptions, a new service workflow is implemented, with user interface and design artifacts remodeled. In the end, the percentage of elderly calling for help during the registration process has been decreased from 20% to 0 in a short period.