Security Center Polokalamu Palekana Panakō Kelepona Paʻalima na Akbank T.A.S

ʻO Security Center Polokalamu Palekana Panakō Kelepona Paʻalima na Akbank T.A.S he mea lanakila hanohano loa o ka 2026 A' Design Award Keleawe ma ka Māhele Hoʻokūkū Hoʻolālā Polokalamu.

KeleawePolokalamu· 2026

Security Center Polokalamu Palekana Panakō Kelepona Paʻalima

na Akbank T.A.S

Mea Lanakila A' Design Award Keleawe ma ka Māhele Polokalamu

8,785

Mea Lanakila i Hōʻoia ʻIa

Hōʻoia i ke Kūlana Makana no #181667

Kipa i ka Pūnaewele Nānā ma A' Design Award Hoʻolaha Nūhou Hōʻailona Makana

Nā Waihoʻoluʻu

Ka Hoʻolālā

E Pili Ana iā Security Center Polokalamu Palekana Panakō Kelepona Paʻalima

ʻO ka Security Center he māhele palekana no nā polokalamu panakō kelepona paʻalima. Lawe mai kēia māhele i ka pale ʻana i loko o ka ʻāpana ʻike ʻia o ka hoʻohana panakō i kēlā me kēia lā. Ua hōʻuluʻulu ʻia ka hoʻokele hāmeʻa, ka mōʻaukala komo ʻana, ka hōʻoia kelepona i ka manawa maoli, nā hana pilikia ulia, a me nā ʻike hoʻonaʻauao ma kahi hoʻokahi. Alakaʻi nā hōʻike mua i nā mea hoʻohana i nā manawa koʻikoʻi. Hiki i nā mana pili pōʻaiapili ke kaupalena i nā hoʻoili kālā i ka wā o nā kelepona e holo ana. Hana ka Security Center i loko o nā polokalamu maoli o iOS a me Android. ʻO ka pahuhopu ka hāʻawi ʻana i nā mea hoʻohana i ka ʻike akāka a me ka mana pololei ma luna o ka palekana o ka moʻokāki.

Ka Hoʻomaikai

E Pili Ana i ka A' Design Award Keleawe

Ua lanakila ka hoʻolālā Security Center Polokalamu Palekana Panakō Kelepona Paʻalima i ka A' Design Award Keleawe, he ʻike hoʻohanohano nui loa i hāʻawi ʻia i nā hoʻolālā kūʻokoʻa i ʻike ʻia ma o ka hana noʻeau, ka akamai a me ka makakoho. He mau hana mākaukau a hana noʻeau kupaianaha nā lanakila Keleawe e hōʻoia ana i ka ʻike nui, ka noʻonoʻo a me ka maʻalea o kā lākou poʻe hoʻolālā. Manaʻo ʻia ʻo ka hoʻolālā Security Center Polokalamu Palekana Panakō Kelepona Paʻalima he mea i mahalo nui ʻia, hoʻohiwahiwa ʻia a aloha ʻia, he ʻoihana a hou loa. ʻO kēia hoʻolālā i lanakila i ka A' Design Award Keleawe e hoʻohui ana i nā hana maikaʻi loa o ka hana noʻeau, ka ʻepekema, ka hoʻolālā a me ka ʻenehana, a maikaʻi no kona nānā ʻana i nā kikoʻī. Hoʻokō maikaʻi ka hoʻolālā Security Center Polokalamu Palekana Panakō Kelepona Paʻalima i nā pono, hoʻopā i ka makemake, hoʻohiwahiwa i nā manaʻo a huki i ka makemake e ʻike.

Ma Hope o ka Hoʻolālā

ʻEke Nūhou

Nā hōʻoia, nā lālā hui a me nā kikoʻī ʻenehana i hāʻawi ʻia e ka mea hoʻolālā.

Nā ʻAno Kūʻokoʻa: This design introduces a fully integrated Security Center within mobile banking, transforming security from a background infrastructure into a visible, user-centered experience. It centralizes device management, login transparency, real-time call verification, emergency actions, and educational content into a unified, proactive system. By replacing fragmented security features with a holistic architecture, it strengthens clarity, control, and trust in digital banking.
Nā Ana a me ka Hoʻopili: The Security Center operates within native iOS and Android applications as an integrated security module. It supports NFC-based identity verification in selected authentication flows and incorporates context-sensitive transaction controls, such as restricting transfers during active call sessions. The system enables real-time status visibility, centralized device management, and secure login tracking within a scalable banking infrastructure.
Nā Lepili: User-Centered Security, Digital Banking Experience, Security Experience Architecture, Real-Time Verification, Mobile Security Design, Mobile Security Design, Future of Banking
ʻEnehana Hana: The Security Center was realized by centralizing and enhancing existing security services within a structured experience architecture. Established protection mechanisms were elevated with new user-facing capabilities and proactive interface alerts, transforming security into an accessible and controllable journey. The project was delivered through close collaboration between design and security teams, ensuring full regulatory alignment.
Pilikia Hoʻolālā: The main challenge was balancing security and user experience as equally essential values. Banking security is shaped by strict regulations and risk sensitivity, while users expect clarity, control, and ease. We reframed security as a visible, user-centered layer rather than a background function. This required close collaboration between security, compliance, and design teams to elevate protection standards while preserving simplicity and flow.
Noiʻi: This project was grounded in qualitative and exploratory design research. The objective was to understand how people with varying levels of digital familiarity and confidence perceive banking security and identify barriers to trust. The methodology included journey mapping, stakeholder workshops, and usability evaluations. Data was gathered through in-depth interviews, behavioral observations, and internal analytics. Participants represented a broad spectrum of digital experience, including individuals who sought the convenience of mobile banking yet felt uncertain about maintaining control. The results revealed that hesitation stemmed from limited visibility and perceived loss of control. These insights led to centralizing security management, embedding proactive guidance, and integrating educational content to empower users. The research strengthened trust across diverse user groups and repositioned security as an inclusive, confidence-enabling, user-centered experience in digital banking.
Hoʻoulu Manaʻo: Security in digital banking has traditionally remained in the background—rarely perceived as part of the everyday user journey and often noticed only when something went wrong. This gap between technical protection and user perception inspired us to rethink security from a user-centered perspective. Grounded in behavioral insights and customer feedback, we aimed to transform security into an integrated, visible, and confidence-building experience within daily mobile banking.
Ka Lōʻihi o ka Papahana: The Security Center project was initiated in final days of 2024 in Istanbul, Turkey, as part of the bank’s digital transformation roadmap and was launched within the mobile banking application in August 2025. The development process involved close collaboration between security, compliance, technology, and design teams. Following iterative testing and internal validation phases, the solution was progressively introduced to customers nationwide across Turkey.
Kaʻina Hana: We made it possible for users to fully control and manage their security end-to-end. Within a single, centralized experience, they can define preferred devices and restrict access from others, choose when they log in or authorize transfers, review recent sessions, verify incoming calls, and take immediate action when needed. Proactive alerts guide them at critical moments, transforming security into a transparent and user-driven journey that enables confident decisions.
Nā Palapala Kuleana: Akbank
Nā Lālā Hui: Gokhan Egri, Abdullah Bakmaz, Zeynep Tutcu, Meray Yildiz, Kivilcim Altun Uca, Demet Kurt
Nā Kuleana Kiʻi: Image #1 : Security Center