Umushinga Ling Aplikasiyo ya Chatbot wa Qian Wan ni uwatsinze igihembo cyubahwa cyane 2023 Igihembo cya A' Design Award cy'icyuma mu Cyiciro cy'Ihiganwa cya Telefoni Igendanwa.

IcyumaTelefoni Igendanwa· 2023

Ling Aplikasiyo ya Chatbot

na Qian Wan

Umukiriya: Qian Wan

Uwatsinze Igihembo cya A' Design Award cy'icyuma mu Cyiciro cya Telefoni Igendanwa

20,987

Uwatsinze Igihembo Yemejwe

Emeza Uko Igihembo Gihagaze ku #144682

Reba kuri A' Design Award Itangazo ry'Ikinyamakuru Ikimenyetso cy'Igihembo

Amabara

Imigereranyo

Ibyerekeye Ling Aplikasiyo ya Chatbot

Ling ni aplikasiyo ngendanwa ya chatbot y'uburezi itanga ibikoresho byizewe byo kwiga bijyanye n'uburinganire, ubwinshi, n'ubwubahirizwako kugira ngo ifashe abanyeshuri mpuzamahanga b'Abashinwa kwiga no gukumira ivangura n'ihohoterwa. Iyi aplikasiyo nayo ihuza abakoresha n'ahantu ishuri ryabo hatangirwa raporo z'ibibazo byizewe. Hakoreshejwe imikoranire iganira mu buryo bwiza, iyi aplikasiyo yorohereza abantu kuvugana ku ngingo zigoye.

Ishimwe

Ibyerekeye Igihembo cya A' Design Award cy'icyuma

Ling Aplikasiyo ya Chatbot ni uwegukanye Igihembo cya A' Design Award cy'icyuma, ishimwe ry'agaciro ritangwa ku bishushanyo byiza bihuza ibyo umwuga n'inganda bikeneye ku bihangano byashushanyijwe neza. Abegukanye icyuma bagaragaza ubuhanga bukomeye, ubumenyi bwihariye, imyumvire y'inzobere n'ubushobozi bwo guhanga bw'ababikoze. Ling Aplikasiyo ya Chatbot biteganyijwe ko izaba igihangano cyubahwa, gishimwa kandi gikundwa, gifatika kandi gifite udushya. Iki gishushanyo cyegukanye icyuma gihuza uburyo bwiza bukoreshwa mu nganda kandi gifite ibiranga bya tekiniki bifite ubushobozi, bifatanye n'ubumenyi n'impano. Ling Aplikasiyo ya Chatbot yubahwa kubera gukora neza, kandi yashushanyijwe kugira ngo inoze ubuzima, ifashe gutuma isi iba nziza.

Inyuma y'Imigereranyo

Dosiye y'Itangazamakuru

Amazina y'abagize uruhare, abagize itsinda n'amakuru y'ubuhanga byatanzwe n'umuhanzi.

Ibintu Bidasanzwe: Ling is a mobile based educational purposed chatbot that provides real time inquiry functionality and learning resources about equity, diversity, and inclusion to help Chinese international student to identify and prevent discrimination and harassment that happened to them. The app also connects users to their school’s trustful case report sources.
Ibipimo n'Ipaki: The app is designed for iOS.
Ibibazo Fatizo: Social Equity, Chatbot, mobile app design, User experience, Information Architecture
Ikoranabuhanga ryo Guteza Imbere: I used Miro board to synthesize research findings. The interface design was done through Figma, Sketch, Figma, and Illustrator.
Ikibazo cy'Ishusho: It was hard to initiate such a difficult topic with people who experienced racial discrimination. Sharing my own stories that resonate with people helped me drive the conversation. I also found that much existing research has been done only on post-discrimination experience, but it doesn't cover all the needs. People often didn't realize when things happened, not to mention to look for help in time. After mapping out their journey, I realized that lack of knowledge leads to those consequences.
Ubushakashatsi: I interviewed 11 Chinses international students who are currently studying in the USA and who had experienced racial discrimination. I mapped their journey, mood, and reaction with the user journey to identify the design opportunity. Then I did literature research to learn how to measure racial discrimination systematically.
Ibyatumye Habaho: COVID19 has driven racism and violence against Asians. Chinese international students who are coming from a very distinct culture study abroad, and are new to a culture. They are less sensitive to racial discrimination when it is happening to them. Although those aggressions are often subtle, they can be just as harmful to health and well-being.
Igihe cy'Umushinga: The project started in June 2021 in LA and finished in August 2022 in Seattle
Uburyo bw'Imikorere: The first time users will be asked to connect with their student account so that the app will provide the most easy to access and trustful resource for the students. When users are not sure if they experienced racial discrimination, simply by chatting with Ling, she will use a conversation based approach to identify the racial discrimination types step by step and provide support by connecting users with their school’s EDI department.