Serasa Digital Talosaga Feaveaʻi e Rodolpho Henrique

O le mamanu Serasa Digital Talosaga Feaveaʻi e Rodolpho Henrique o se manumalo maualuga tele o le fa'ailoga mamalu 2025 A' Design Award Uʻamea i le Vaega Tauva Mamanu Fe'avea'i.

UʻameaFe'avea'i· 2025

Serasa Digital Talosaga Feaveaʻi

na mamanuina e Rodolpho Henrique

Tagata Fa'atau: Serasa

Manumalo o le A' Design Award Uʻamea i le Vaega Fe'avea'i

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Manumalo Fa'ailoga Fa'amaonia

Fa'amaonia le Tulaga o le Fa'ailoga mo #169575

Va'ai i le A' Design Award Fa'asalalauga Pailesi o le Fa'ailoga

Lanu

Le Mamanu

E Uiga ia Serasa Digital Talosaga Feaveaʻi

O le Serasa o se ofisa lipoti aitalafu e aoina ma tuʻufaʻatasia faʻamatalaga o le sikoa aitalafu mo le sili atu i le piliona tagata. O lenei galuega na faʻamoemoea ai le toe faʻaleleia o le tulaga B2B o loʻo i ai ma se taulaʻi malosi i manaʻoga a tagata faʻaoga. Mai le tulaga o le oloa, o le faʻamoemoega o le faʻaitiitia lea o fesili mo le lagolago a tagata faʻatau aʻo faʻateleina le fua o liua. O le luʻi tele o le toe mafaufauina lea o le tulaga B2B ma se vaʻaiga faʻatatau i tagata faʻaoga i totonu o se pisinisi e leʻi lautele lava le faatuatuaina o auaunaga aitalafu.

Le Fa'ailogaina

E Uiga i le A' Design Award Uʻamea

O le A' Design Award Uʻamea na manumalo ai Serasa Digital Talosaga Feaveaʻi, o se faamaoniga mamalu e tuuina atu i mamanu lelei e faataunuu ai manaʻoga faapolofesa ma pisinisi e faamoemoeina mai galuega ua mamanuina lelei. O ē manumalo i le Uʻamea e faaalia ai le tomai tele, le faapitoa maualuga, le malamalama o tagata poto ma le mafai fatufatuaʻi o ē na faia. E faamoemoeina Serasa Digital Talosaga Feaveaʻi e avea ma mea ua matuā vivii, mataʻina ma pelepelea e aogā ma fou. O lenei mamanu na manumalo i le A' Design Award Uʻamea e tuufaatasia ai faiga sili o le pisinisi ma e iai uiga faatekonolosi mafai ua fesoʻotaʻi ma le poto ma le taleni. Ona o lona faatuatuaina, e tatau ai Serasa Digital Talosaga Feaveaʻi ona faaaloalogia ma ua mamanuina e tuuina mai ai faaleleiga o le olaga e fesoasoani e faia ai e le lalolagi se nofoaga e sili atu ona lelei.

I Tua o le Mamanu

Pepa Fa'asalalau

Fa'amaoniaga, sui o le 'au ma fa'amatalaga fa'atekinisi na saunia e le tagata mamanu.

Uiga Fa'apitoa: Serasa is a consumer credit reporting service. They collect and aggregate information on over one billion people's credit scores. The main goal of this project was to redesign the existing B2B platform, applying a customer-centric approach. From a product perspective, we wanted to reduce customer support calls and increase the conversion rate. The main challenge: rethink the B2B platform with a customer-centric approach in a market where people are not used to trusting credit services.
Fua & Fa'apipi'i: Mobile app is available for iOS and Android.
Desktop platform available for everyone.
Fa'ailoga: platform, mobile app, mobile, credit, score, UX, UI, digital design, mobile application
Tekonolosi Gaosiga: We used Figma for the design workflow and all the design work.
For the motion prototype, we used Principle App and After Effects.
Lu'itau o le Mamanu: Redesign the digital report was the biggest challenge of this project. Even though it was considered the most crucial feature of the old platform, the old report had many problems: poor layout structure, lack of hierarchy, small typography sizes, and content meaning. Working with my researcher, I organized 12 sessions with real customers to gain some insights. At this point, I was looking for user information and feedback to guide my design decisions. I came up with the hypothesis that we should have different levels of information in the new report. Each company has different needs. However, I learned from talking to the users that some information is extremely valuable for all companies, no matter their size. The final solution was a modular report that adapts based on customer's needs on mobile and desktop.
Su'esu'ega: To understand the Brazilian credit market and answer our initial questions, we ran an extensive research with different customers. We had 1 hour interview sessions with 25 customers to get qualitative information. The main findings after research that guided the entire project were:
1-Information: People should be aware of what they’re purchasing and what is included in the plan
2-Trust: People should believe there are no hidden fees or additional taxes
3-Process: People should complete the process as soon as possible providing only relevant data
Fa'aosofia: Follow a customer-centric approach to understand the users in a market where people are not used to trusting credit services. I was also inspired by creating trust in this new digital product. Creating trust in a digital product is a huge thing. As a designer, I know that one of the things that helps to create trust is consistency. I brought the idea to create this interface inventory so we could recognize the main interface inconsistencies we should evolve and improve on the new design.
Umi o le Poloketi: The projects started in January 2023 and finished in December 2023
Fa'agasologa o Galuega: Serasa Experian collects and aggregates information on over ninety million people and businesses in Brazil. The custom digital reports sit at the heart of the Serasa dialogue and experience.
My goal as a designer was to design a report that works much more than a simple data repository, providing analysis, informing numbers, and also bringing real-time suggestions on what you should do considering your market and current situation.
Sui o le 'Au: Rodolpho Henrique
Fa'aaloaloga o Ata: Rodolpho Henrique