ዲዛይን Aifanfan IM ናይ ዓማዊል ኣገልግሎት መተግበሪ ብ Baidu Online Network Technology Beijing ኣብ ናይ ውድድር ምድብ ንድፊ ቴክኖሎጂ ሓበሬታ ኣዝዩ ዝኸበረ ተሸላማይ ናይ 2023 ናይ ሓጺን ሽልማት A' Design Award እዩ።
ሓጺንቴክኖሎጂ ሓበሬታ· 2023
Aifanfan IM ናይ ዓማዊል ኣገልግሎት መተግበሪ
ብ Baidu Online Network Technology Beijing
ዓሚል: Baidu Online Network Technology. Beijing
ኣብ ምድብ ቴክኖሎጂ ሓበሬታ ተሸላማይ ናይ ሓጺን ሽልማት A' Design Award
ዝተረጋገጸ ተሸላማይ
ንቁጽሪ #144072 ሽልማት ኣረጋግጽእቲ ዲዛይን
ብዛዕባ Aifanfan IM ናይ ዓማዊል ኣገልግሎት መተግበሪ
ኣይፋንፋን IM ንኦንላይን ድሕሪ-ሽያጭ ደገፍ ዝኸውን ብልሂ ናይ ዓማዊል ኣገልግሎት መተግበሪ እዩ። እዚ መተግበሪ ካብ ናይ ኣገልግሎት ወከልቲን ተጠቀምትን ዘሎ ክልተ-ኣንፈታዊ ርክብ ንምቕላል፡ ደገፍ ንኣታዊ (input assistance)፡ ምምሕያሽ ሂደት፡ ከምኡውን ናይ ሰብ ሰራሽ ብልሂ (AI) ሓጋዚ ይህብ። ካልእ ንጻል (multi modal) ኣታዊ፡ ካሜራን ድምጽን ዝሓቖፈ፡ ወጻእተኛ ቋንቋታትን ኣዘራርባታትን ንምልላይ ብምጥቃም ናይ ኣታዊ መደረኽ (threshold) ይንኪ። እቲ ናይ AI ሓጋዚ ኣብ ናይ ዝርርብ ጽሑፍ ዘለው ስምዒታዊ ረቛሒታት ብህሞት ይትንትን፡ ከምኡውን ቅልጡፍ ናይ መልሲ ትሕዝቶ ይመክር። ናይ ድምጺ ምልላይ፡ ናይ ስእሊ ምልላይ፡ ከምኡውን ተፈጥሮኣዊ ቋንቋ መስርሒ (NLP) ጥቕሚ ይግበረሎም።
እቲ ኣፍልጦ
ብዛዕባ ናይ ሓጺን ሽልማት A' Design Award
Aifanfan IM ናይ ዓማዊል ኣገልግሎት መተግበሪ ናይ ሓጺን ሽልማት A' Design Award ዝዓወተ እዩ፣ ካብ ጽቡቕ ዝተዳለዉ ፍጥረታት ዝጽበዩ ሞያውን ኢንዱስትሪኣውን ጠለባት ንዝመላኡ ጽቡቓት ዲዛይናት ዝወሃብ ክቡር ኣፍልጦ። ዘዓወቱ ሓጺን ዓቢ ክእለት፣ ልዑል ፍሉይነት፣ ክኢላዊ ርድኢትን ፈጠራዊ ዓቕምን ፈጣርዮም የርእዩ። Aifanfan IM ናይ ዓማዊል ኣገልግሎት መተግበሪ ብብዙሕ ዝተመነየ፣ ዝደነቐን ዝፈተዎን፣ ተግባራውን ሓድሽን ፍጥረት ክኾን ይጽበ። እዚ ዝዓወተ ዲዛይን ናይ ሓጺን ሽልማት A' Design Award ንዝበለጹ ልምድታት ኢንዱስትሪ የጣምር፣ ምስ ፍልጠትን ተውህቦን ዝተኣሳሰሩ ብቑዓት ቴክኒካውያን ባህርያት ድማ ኣለዎ። Aifanfan IM ናይ ዓማዊል ኣገልግሎት መተግበሪ ብጥንቃቐኡ ይኽበር፣ ንዓለም ዝሓሸ ቦታ ክትኸውን ዝሕግዙ ምምሕያሻት መዓርግ ህይወት ንምቕራብ ድማ ዝተዳለወ እዩ።
ድሕሪ እቲ ዲዛይን
ናይ ፕረስ ኪት
ክረዲትታት፣ ኣባላት ጋንታን ቴክኒካዊ ዝርዝራትን ብዲዛይነር ዝቐረቡ።
- ፍሉያት ባህርያት
- A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
- መለለዪታት
- Customer service system, Program, Online customer service, After-sales service, AI technology
- ናይ ምፍራይ ቴክኖሎጂ
- It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
- ናይ ዲዛይን ብድሆ
- The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
- ምርምር
- The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
- ምንጪ ሓሳብ
- As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
- ናይ ፕሮጀክት ግዜ
- The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
- ናይ ስርሒት ፍሰት
- Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
- ኣባላት ጋንታ
- Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo
ስፖንሰር ዝተገብረ
ልዕሊ Designers.org ዳህሰስ
ካብ ናይ ማስታወቂያ መሻርኽትና ፍርያት፣ ኣገልግሎታትን ዕድላትን ፍለጥ።
ተወሳኺ ንምርካብ
ተዛመድቲ ዲዛይናት
ካብ ተመሳሳሊ ምድብ ብብቕዓት ዝተመረጹ ተወሳኺ ሽልማት ዝተዓወቱ ዲዛይናት ድለዩ።
