SBOF Mortgage Umsebenzi oyintloko: Ujongano lokuBhalisa iMotgeji ngu-Sber

Uyilo olubizwa ngokuba yi-SBOF Mortgage Umsebenzi oyintloko: Ujongano lokuBhalisa iMotgeji olwenziwe ngu-Sber ngumwini obekekileyo webhaso elinobukhazikhazi le-2022 Ibhaso Lentsimbi le-A' Design Award Kudidi Lokhuphiswano lwe-Uyilo lwe-Inthafeyi, uNxibelelwano kunye naMava oMsebenzisi.

IntsimbiI-Inthafeyi· 2022

SBOF Mortgage Umsebenzi oyintloko: Ujongano lokuBhalisa iMotgeji

ngu Sber

Umxhasi: Sber

Umwini we-Ibhaso Lentsimbi le-A' Design Award Kudidi Lwe-I-Inthafeyi

11,559

Umwini Webhaso Oqinisekisiweyo

Qinisekisa Isimo Sebhaso se-#136374

Jonga kwi-A' Design Award Uxwebhu Lweendaba Ibheji Yembasa

Imibala

Uyilo

Malunga ne-SBOF Mortgage Umsebenzi oyintloko: Ujongano lokuBhalisa iMotgeji

Isicatshulwa seNcwadi: SBOF Mortgage lujongano lwewebhu lokubhalisa ngoxwebhu-magnetikhi iimotgeji kunye nokususa imithwalo-mfanelo kwipropati ezingishishini. Le sistim ivumela abasebenzi bebhanki kunye nabathengi ukuba bafake izicelo zokubhaliswa ngurhulumente bekude kwaye balandelele isimo sazo. Umqeshwa ngamnye ufumana utyikityo lombhalo-magnetikhi kunye ne-akhawunti yakhe yobuqu, kwaye imisebenzi yabelwa ngokuzenzekelayo ngokwesimo nangokwenyaniso yokubalulekileyo. Idatha yezicelo ithathwa kwiisistim zebhanki zokubolekisa imali, ngoko iifomu zizaliswa ngokuzenzekelayo kwaye izicelo eziphindaphindiweyo zithatha nje imizuzu embalwa. Uyilo luyaguquka lulungele iiskrini zekhompyutha yodesktop, iitablethi kunye needphone.

Ukuqatshelwa

Malunga ne-Ibhaso Lentsimbi le-A' Design Award

SBOF Mortgage Umsebenzi oyintloko: Ujongano lokuBhalisa iMotgeji ngumphumeleli weIbhaso Lentsimbi le-A' Design Award, ukuqatshelwa okuhlonitshwayo okunikwa imiyilo elungileyo eyanelisa iimfuno zobungcali neemveliso ezilindelekileyo kwimveliso ezicwangciswe kakuhle. Abaphumeleleyo beNtsimbi babonisa ubuchule obukhulu, ubuchule obuphezulu, ukuqonda kwengcali namandla okuyila abayili babo. SBOF Mortgage Umsebenzi oyintloko: Ujongano lokuBhalisa iMotgeji iyathenjwa ukuba ibe yimveliso exatyiswa kakhulu, edunyiswayo nethandwayo esebenzayo neyinto entsha. Lo myilo uphumeleleyo weIbhaso Lentsimbi le-A' Design Award udibanisa iindlela ezilungileyo kakhulu zemboleko kwaye unezimpawu zobuchwephesha ezifanelekileyo ezidityaniswe nolwazi netalente. SBOF Mortgage Umsebenzi oyintloko: Ujongano lokuBhalisa iMotgeji iyahlonelwa ngenxa yenkcukacha yayo kwaye yacwangciselwa ukunika uphuculo lomgangatho wobomi olunceda ukwenza ihlabathi libe yindawo engcono.

Emva Koyilo

Ikhithi Yeendaba

Iziqinisekiso, amalungu eqela kunye neenkcukacha zobugcisa ezinikezelwe ngumyili.

Iimpawu Ezizodwa: In case there are several employees in the department the system can also automatically assign them tasks. Tickets are assigned based on their status and priority. Each employee is issued an electronic signature and has an individual personal account. The notification system allows to track updates in the service and changes in the status of applications. Registration of repeated applications takes only several minutes, thanks to the user data storage and automatic filling of forms added to the system. Number of users working in the system: 263 in January 2021; 1 085 in January 2022.
Imilinganiselo nePakishini: Separate files are created for individual functions in Figma. Prototypes inside of the functions consist of logical modules that are associated with the main flow during the iterative development of the functionality. For each scenario, analysts describe a user path in Confluence. The project assumes adaptive design, the service is designed to use extensions for desktop, tablet and smartphone. The main Ant.Design design library has been adapted and refined taking into account the general style of the Bank, as well as based on the objectives of the team work.
Iithegi: Bank, Banking, Finance, B2B, Interface, UX/UI, Internet, App, Mobile, Web, Responsive, Automation
Ubuchwepheshe Bokuvelisa: Task management: Confluence; Jira;
The design development was carried out in two stages. First we worked with a stack for design, prototyping and transfer to development: Sketch, Principle, Zeplin. Then, all work on layouts was transferred to Figma.
Ant.Design and elements of the Triplex internal banking system were used as component libraries.
The interface was changing by stages, and the effectiveness of the changes was monitored quantitatively and qualitatively through internal statistics, metrics, surveys, feedback collection within the service, and analytics of support requests.
Umngeni Woyilo: From the design point of view, it was difficult to transfer the process from paper to web interface format, because prior to that, managers worked with paper documents, and no one could suggest the necessary interface solutions. It was necessary to completely analyze the experience of paper processing and build an online application system based on it, while meeting the requirements for stylistic uniformity with other systems of the Bank, as well as focus on automatic distribution of tasks between employees, while minimizing the path between entering the service and taking on a new task.
From the development point of view, the main challenge was the integration with related systems for data exchange, especially in the context of changing legislation in the banking sector.
Uphando: Stakeholder interviews: it was necessary to understand the business objectives, the target audience of the product, etc. Focus group: first, it was necessary to understand the main issues arising while interacting with the state registrar. It was also necessary to identify the issues that the target audience faced when uploading documents using the site. Other research: interviews with the target audience, testing, customer journey mapping, data search in different sources, data from analytics, etc.
Inkuthazo: The team wanted to fix issues identified in the course of research and data collection, in particular, during interviews with bank employees. A joint team was formed with back-end and front-end developers and various departments of the bank to achieve optimal results. The interface of SBBOL and the internal systems of the Bank were taken as an example of the user interface design.
Ubude Beprojekthi: The project started in December 2019 in Moscow. In April 2020, real estate registration was launched only for individuals, in October 2020 its scope was extended to include legal entities.
The project is currently at the stage of implementation and optimization.
Ukuhamba Komsebenzi: The main page displays all applications for registration according to their different states. Once the user is logged into the account, he/she can view tasks by priority and use the most common filters. The user can view the applications of the entire department or only his/her own, each application has a different status: refused, in progress, sent.
The interface is adapted for mobile devices.
The data in the application is received automatically from the bank’s lending systems, which saves users from tedious filling out of forms.
Iipathenti: SBER
Amalungu Eqela: Alla Viktorovna Zotova
Kuzmenko Andrey Sergeyevich
Salakheev Danis Fanisovich
Grigory Vitalyevich Sorokolat
Tagiyev Sergey Agakerimovich
Cherenkov Sergey Vladimirovich
Anastasiya Andreevna Shalievskaya
Emke Vera Igorevna