设计师 Akbank Staff Design Studio Team 的作品 Akbank Queue Management System 队列管理系统 荣获了极具声望的 2020 A' Design Award 铁奖，竞赛类别为界面、交互与用户体验设计。
铁界面· 2020
Akbank Queue Management System 队列管理系统
设计师： Akbank Staff Design Studio Team
客户: Akbank T.a.Ş
界面类别A' Design Award 铁奖获奖者
已验证的获奖者
验证 #102371 的获奖状态设计作品
关于 Akbank Queue Management System 队列管理系统
队列管理系统是一种设计，使希望从Akbank分支机构接收服务的用户能够向自己介绍个人信息或替代方法，并获得优先票证。当用户选择他/她想要进行的交易类型时，开始向用户提供票证号码的流程。售票是从通过自助服务亭介绍用户开始的流程。在介绍自己之后，将执行验证过程并根据用户的交易发出适当的票证。
荣誉认可
关于A' Design Award 铁奖
Akbank Queue Management System 队列管理系统是 A' Design Award 铁奖得主，这是授予满足人们对设计精良的创作所期待的专业与工业要求的优良设计的声望认可。铁奖得主展现出其创作者的高超技艺、高度专业化、专家级的理解力和创造能力。预计Akbank Queue Management System 队列管理系统将成为一件备受推崇、令人钦佩且被珍爱的创作，既实用又创新。这件赢得 A' Design Award 铁奖的设计整合了行业最佳实践，并拥有与专业知识和才华相结合的称职技术特性。Akbank Queue Management System 队列管理系统因其严谨而受到尊重，旨在提供有助于让世界变得更美好的生活品质改善。
设计幕后
媒体资料包
由设计师提供的致谢、团队成员及技术详情。
- 独特属性
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- 尺寸与包装
- Qms screen dimensions 1080 x 1920 pixels.
- 标签
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- 生产技术
- Screen designs were made with sketch and development was made by .net
- 设计挑战
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- 研究
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- 灵感
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- 项目周期
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- 操作流程
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- 团队成员
- Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler - 图片版权
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
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