Akbank Queue Management System Córas Bainistíochta Scuaine le Akbank Staff Design Studio Team

Is buaiteoir an-mheasúil den ghradam fíor-ardghradamach 2020 Duais Iarainn A' Design Award sa Chatagóir Comórtais Dearadh Comhéadain é an dearadh Akbank Queue Management System Córas Bainistíochta Scuaine le Akbank Staff Design Studio Team.

IarannComhéadan· 2020

Akbank Queue Management System Córas Bainistíochta Scuaine

le Akbank Staff Design Studio Team

Cliant: Akbank T.a.Ş

Buaiteoir an ghradaim Duais Iarainn A' Design Award sa Chatagóir Comhéadan

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Buaiteoir Gradaim Fíoraithe

Fíoraigh Stádas Gradaim do #102371

Féach ag A' Design Award Preasráiteas Suaitheantas Gradaim

Dathanna

An Dearadh

Maidir le Akbank Queue Management System Córas Bainistíochta Scuaine

Is dearadh é an Córas Bainistíochta Scuaine a chuireann ar chumas na n-úsáideoirí atá ag iarraidh seirbhís a fháil ó bhrainsí Akbank faisnéis phearsanta nó modhanna malartacha a thabhairt isteach agus ticéid tosaíochta a ghlacadh. Tosaíonn an sreabhadh a thugann uimhir an ticéid don úsáideoir nuair a roghnaíonn an ceann an cineál idirbhirt atá sé / sí ag iarraidh a dhéanamh. Sreabhadh is ea an ticéadú a thosaíonn le tabhairt isteach an úsáideora tríd an both. Tar éis don duine é / í féin a thabhairt isteach, déantar an próiseas fíoraithe agus eisítear ticéad cuí de réir idirbheart an úsáideora.

An Aitheantas

Maidir leis an Duais Iarainn A' Design Award

Bhuaigh an dearadh Akbank Queue Management System Córas Bainistíochta Scuaine Duais Iarainn A' Design Award, aitheantas gradamach a bhronntar ar dhea-dhearaí a chomhlíonann na riachtanais ghairmiúla agus thionsclaíocha a bhíonn á n-éileamh ó chruthuithe a ndearnadh go maith iad. Léiríonn buaiteoirí Iarainn scil mhór, speisialtóireacht ard, tuiscint saineolaí agus cumas cruthaitheach a gcruthaitheoirí. Táthar ag súil go mbeidh an dearadh Akbank Queue Management System Córas Bainistíochta Scuaine ina chruthú a bhfuil an-mheas air, a n-ardaítear agus a ghráitear atá praiticiúil agus nuálach. Comhtháthaíonn an dearadh seo a bhuaigh Duais Iarainn A' Design Award na cleachtais is fearr sa tionscal agus tá saintréithe teicniúla inniúla aige nasctha le heolas agus le tallann. Tá meas ar an dearadh Akbank Queue Management System Córas Bainistíochta Scuaine as a dhúthracht agus dearadh é chun feabhsuithe cáilíochta beatha a sholáthar a chabhraíonn leis an domhan a dhéanamh ina áit níos fearr.

Taobh Thiar den Dearadh

Pacáiste Preasa

Creidiúintí, baill foirne agus sonraí teicniúla curtha ar fáil ag an dearthóir.

Airíonna Uathúla: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Toisí & Pacáistiú: Qms screen dimensions 1080 x 1920 pixels.
Clibeanna: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Teicneolaíocht Táirgthe: Screen designs were made with sketch and development was made by .net
Dúshlán Deartha: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Taighde: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Inspioráid: Directing the users to the transactions they want to make by taking ticket easily and quickly
Fad an Tionscadail: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Sreabhadh Oibríochta: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Baill Foirne: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Creidiúintí Íomhá: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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