Ling Polokalamu Pōkeka Kamaʻilio na Qian Wan

ʻO Ling Polokalamu Pōkeka Kamaʻilio na Qian Wan he mea lanakila hanohano loa o ka 2023 A' Design Award Hao ma ka Māhele Hoʻokūkū Hoʻolālā Paʻalima, Polokalamu a me Lako Paʻalima.

HaoPaʻalima· 2023

Ling Polokalamu Pōkeka Kamaʻilio

na Qian Wan

Mea Kūʻai: Qian Wan

Mea Lanakila A' Design Award Hao ma ka Māhele Paʻalima

20,987

Mea Lanakila i Hōʻoia ʻIa

Hōʻoia i ke Kūlana Makana no #144682

Nānā ma A' Design Award Hoʻolaha Nūhou Hōʻailona Makana

Nā Waihoʻoluʻu

Ka Hoʻolālā

E Pili Ana iā Ling Polokalamu Pōkeka Kamaʻilio

ʻO Ling kekahi polokalamu kelepona lima hoʻonaʻauao me ka pōkeka kamaʻilio e hāʻawi ana i nā waihona aʻo hilinaʻi e pili ana i ka pono kūlike, ka ʻano like ʻole, a me ka hoʻokomo ʻana e kōkua i nā haumāna ʻāina ʻē mai Kina e aʻo a pale i ka hoʻokolohua ʻana a me ka hoʻoluhi ʻana. Hoʻohui pū ka polokalamu i nā mea hoʻohana me nā kumu hōʻike hōʻikeʻike hilinaʻi o ko lākou kula. Ma o ka kamaʻilio like me he kanaka lā, hoʻomaʻalahi ka polokalamu i ka kamaʻilio ʻana e pili ana i nā kumuhana paʻakikī.

Ka Hoʻomaikai

E Pili Ana i ka A' Design Award Hao

Ua lanakila ka hoʻolālā Ling Polokalamu Pōkeka Kamaʻilio i ka A' Design Award Hao, he ʻike hoʻohanohano i hāʻawi ʻia i nā hoʻolālā maikaʻi e hoʻokō ana i nā koi ʻoihana a ʻoihana hana i manaʻo ʻia mai nā mea hoʻokumu i hana maikaʻi ʻia. Hōʻike nā lanakila Hao i ka mākau nui, ka loea kiʻekiʻe, ka ʻike akamai a me ka hiki hana noʻeau o ka poʻe i hana iā lākou. Manaʻo ʻia ʻo ka hoʻolālā Ling Polokalamu Pōkeka Kamaʻilio he mea hoʻokumu i mahalo nui ʻia, hoʻohiwahiwa ʻia a aloha ʻia e pono a hou. ʻO kēia hoʻolālā i lanakila i ka A' Design Award Hao e hoʻohui ana i nā hana maikaʻi loa o ka ʻoihana a loaʻa nā ʻano ʻenehana mākaukau i hui pū ʻia me ka ʻike hana a me ka makakoho. Mahalo ʻia ka hoʻolālā Ling Polokalamu Pōkeka Kamaʻilio no kona nānā pono a ua hoʻolālā ʻia e hāʻawi i nā hoʻomaikaʻi ola e kōkua ai i ka hana ʻana i ka honua i wahi maikaʻi aku.

Ma Hope o ka Hoʻolālā

ʻEke Nūhou

Nā hōʻoia, nā lālā hui a me nā kikoʻī ʻenehana i hāʻawi ʻia e ka mea hoʻolālā.

Nā ʻAno Kūʻokoʻa: Ling is a mobile based educational purposed chatbot that provides real time inquiry functionality and learning resources about equity, diversity, and inclusion to help Chinese international student to identify and prevent discrimination and harassment that happened to them. The app also connects users to their school’s trustful case report sources.
Nā Ana a me ka Hoʻopili: The app is designed for iOS.
Nā Lepili: Social Equity, Chatbot, mobile app design, User experience, Information Architecture
ʻEnehana Hana: I used Miro board to synthesize research findings. The interface design was done through Figma, Sketch, Figma, and Illustrator.
Pilikia Hoʻolālā: It was hard to initiate such a difficult topic with people who experienced racial discrimination. Sharing my own stories that resonate with people helped me drive the conversation. I also found that much existing research has been done only on post-discrimination experience, but it doesn't cover all the needs. People often didn't realize when things happened, not to mention to look for help in time. After mapping out their journey, I realized that lack of knowledge leads to those consequences.
Noiʻi: I interviewed 11 Chinses international students who are currently studying in the USA and who had experienced racial discrimination. I mapped their journey, mood, and reaction with the user journey to identify the design opportunity. Then I did literature research to learn how to measure racial discrimination systematically.
Hoʻoulu Manaʻo: COVID19 has driven racism and violence against Asians. Chinese international students who are coming from a very distinct culture study abroad, and are new to a culture. They are less sensitive to racial discrimination when it is happening to them. Although those aggressions are often subtle, they can be just as harmful to health and well-being.
Ka Lōʻihi o ka Papahana: The project started in June 2021 in LA and finished in August 2022 in Seattle
Kaʻina Hana: The first time users will be asked to connect with their student account so that the app will provide the most easy to access and trustful resource for the students. When users are not sure if they experienced racial discrimination, simply by chatting with Ling, she will use a conversation based approach to identify the racial discrimination types step by step and provide support by connecting users with their school’s EDI department.