My Jcb Polokalamu Kāleka Hoʻoaiʻē na Fourdigit Inc.

ʻO My Jcb Polokalamu Kāleka Hoʻoaiʻē na Fourdigit Inc. he mea lanakila hanohano loa o ka 2025 A' Design Award Gula ma ka Māhele Hoʻokūkū Hoʻolālā Paʻalima, Polokalamu a me Lako Paʻalima.

GulaPaʻalima· 2025

My Jcb Polokalamu Kāleka Hoʻoaiʻē

na Fourdigit Inc.

Mea Kūʻai: JCB Co., Ltd.

Mea Lanakila A' Design Award Gula ma ka Māhele Paʻalima

82,129

Mea Lanakila i Hōʻoia ʻIa

Hōʻoia i ke Kūlana Makana no #167269

Kipa i ka Pūnaewele Nānā ma A' Design Award Hoʻolaha Nūhou Hōʻailona Makana

Nā Waihoʻoluʻu

Ka Hoʻolālā

E Pili Ana iā My Jcb Polokalamu Kāleka Hoʻoaiʻē

Hoʻonui ka ʻaoʻao ʻoihana Kepanī i ka hilinaʻi ma ka hāʻawi lawelawe ma mua o ka hoʻonoʻonoʻo ʻenehana. Kūkulu ka papahana hoʻohou kahua i kahi kumu paʻa me ka hoʻokaulike ʻana i ka palekana a me ka māmā. Ma muli o ka ʻikepili mai ka poʻe hoʻohana, hoʻokō ka papahana i ʻekolu mau elemene koʻikoʻi. Ka hoʻomaika'i ʻana i ke komo no nā hiʻohiʻona i hoʻohana pinepine ʻia e like me ka nānā ʻana i nā hōʻike a me ka pānaʻi ʻana i nā panakō. Nā hōʻike pilikino e hoʻonui ana i ka ʻike ma muli o ka mōʻaukala hoʻohana. He hoʻolālā maʻemaʻe a maʻiʻoi e hoʻomau ana i ka hilinaʻi a me ka paulele o JCB.

Ka Hoʻomaikai

E Pili Ana i ka A' Design Award Gula

Ua lanakila ka hoʻolālā My Jcb Polokalamu Kāleka Hoʻoaiʻē i ka A' Design Award Gula, he ʻike hoʻohanohano nui loa i hāʻawi ʻia i nā hoʻolālā pae mua, kupaianaha a kūʻokoʻa. He mau hana hou loa, ʻike maka a nani hoʻolaʻa nā lanakila Gula e hōʻike ana i ka ʻuhane akamai, ka naʻauao a me ka mākau o kā lākou poʻe hoʻolālā. Manaʻo ʻia ʻo ka hoʻolālā My Jcb Polokalamu Kāleka Hoʻoaiʻē he mea hoʻokumu i hoʻomaikaʻi nui ʻia, e hoʻokumu ana i nā ʻano hou, he nui, e hāʻawi ana i ka waiwai ʻaʻole i ʻike ʻia ma mua. ʻO kēia hoʻolālā i lanakila i ka A' Design Award Gula he papahana kupaianaha, mahalo ʻia e hāʻawi i ka pōmaikaʻi nui a hoʻoneʻe i nā palena o ka hana noʻeau, ka ʻepekema, ka hoʻolālā a me ka ʻenehana. Hoʻāla ka hoʻolālā My Jcb Polokalamu Kāleka Hoʻoaiʻē i nā manaʻo makemake ikaika, hoʻāla i ka ʻiʻini, hoʻoulu i ka hana noʻeau a hoʻopūliki iā mākou.

Ma Hope o ka Hoʻolālā

ʻEke Nūhou

Nā hōʻoia, nā lālā hui a me nā kikoʻī ʻenehana i hāʻawi ʻia e ka mea hoʻolālā.

Nā ʻAno Kūʻokoʻa: The application promptly notifies users and provides guidance on the appropriate actions in the event of potential fraudulent activity, enabling users to take immediate steps.
For high-grade cardholders, the application offers integrated concierge services, such as restaurant reservations, that can be completed entirely within the application.
Nā Ana a me ka Hoʻopili: Usage Status at a Glance: The app provides a clear and accessible view of usage history.
Statement Management: The app allows for efficient sorting and filtering for quick access.
Security Status Visuals: The app displays the security status of the cards in use, and it notifies users of recommended changes to settings as needed.
Customizable UI: Personalize card design for one’s preferences.
Online Concierge: Complete reservations and tasks via the app, previously done only via calls.
Nā Lepili: FinTech, DigitalInclusion, SecViz, HCD, Finance, Card
ʻEnehana Hana: - The development process, utilizing agile methodology with scrum teams, involved comprehensive research including input from 20,000 users and interviews with over 50, to analyze strengths and weaknesses. Multiple user personas were established and verified through design processes during the two-year planning and development phase.
- Post-release optimization continues through regular user testing and feedback integration, resulting in an intuitive UI/UX that enhances user experience.
Pilikia Hoʻolālā: The application renewal process required a significant investment of time to determine appropriate UI and service implementations that would address users' concerns regarding fraud and overspending.
Through repeated user interviews and leveraging business expertise, it was determined that visualizing security status would be key to solving these challenges.
The solution includes features such as a "Security Setting Status" that displays security levels through color indicators.
Noiʻi: The research objective was to redefine the app experience by balancing security and convenience to reduce card fraud risks.
Surveys, interviews, and usability testing revealed users' desire to view security status within the app. This led to the implementation of new security screens, achieving integrated value delivery through both card and application security features.
Security visualization provides user confidence and leads to increased usage, as demonstrated by an App Store rating of 4.6.
Hoʻoulu Manaʻo: In Japan’s growing cashless society, JCB developed its member application under the concept of "Card-App Integration." The application has been renewed with features addressing challenges such as difficulty in tracking card usage and increasing fraud risks. The platform aims to support all users regardless of financial literacy, creating a secure and convenient service experience that can be relied on while working to establish new value in card services.
Ka Lōʻihi o ka Papahana: This renewal project commenced in April 2021 and was initiated in November 2023, with ongoing continuous improvements.
Kaʻina Hana: - The application displays the card security status, allowing users to execute necessary actions through the most direct pathways with minimum steps.
- Personalization features based on membership levels have been redesigned to enhance the concierge service for high-grade cardholders, ensuring a seamless reservation completion experience within the application.
- Easy-to-read fonts, adjustable sizes, and simplified financial expressions create intuitive operability for users with varying needs.
Nā Lālā Hui: Produce: Ken Kotsugi
Creative Direction: Takehiro Suenari
Direction: Takeshi Hamabe, Naohiko Sakata, Koji Machida, Koki Nakanishi, Minori Suzuki, Akiko Ishii, Junichiro Suzuki, Yuko Takemura, Chisato Koji, Takeshi Nakao, Takehiro Taguchi, Kaoruko Kusunose, Hikaru Saito, Taro Aizawa, Masanori Kinoshita
Design: Tomoki Toi, Masatsugu Hori, Arisa Terui