Akbank Queue Management System Anagraw n Usefrek n Tugna sɣur Akbank Staff Design Studio Team d anerbaz yettwaqadren meqqren n 2020 Tarbaḥt A' Design Award n Uzzal deg Taggayt n Tnaflit n Afeṣṣel n Ugrudem, Amyigaw d Tarmit n Useqdac.
UzzalAgrudem· 2020
Akbank Queue Management System Anagraw n Usefrek n Tugna
sɣur Akbank Staff Design Studio Team
Amsaɣ: Akbank T.a.Ş
Anerbaz n Tarbaḥt A' Design Award n Uzzal deg Taggayt n Agrudem
Anerbaz n Urraz Yettwasenqden
Senqed Addad n Urraz i #102371Afeṣṣel
Ɣef Akbank Queue Management System Anagraw n Usefrek n Tugna
Anagraw n Usefrek n Tugna d afeṣṣel i yettaǧǧan iseqdacen i yebɣan ad awḍen ɣer lxedma deg tmeɣruḍin n Akbank ad semmlen iman-nsen s yisallen udmawanen neɣ s tɣaryin-nniḍen akken ad awin tikkiwin n tazwara. Anezwu n ufkan n wuṭṭun n tekkiṭ i useqdac yettekki mi ara yefren anaw n tnaflit i yebɣa ad yexdem. Afkan n tekkiṭ d anezwu i yettekkin s usemmlen n useqdac s ukiusk. Mbeɛd mi ara yesselkem iman-is, ad yettwag usenqed akken ad d-teffɣeḍ tekkiṭ taqbuṭ almend n tnaflit n useqdac.
Asmekti
Ɣef Tarbaḥt A' Design Award n Uzzal
Akbank Queue Management System Anagraw n Usefrek n Tugna d amerbaḥ n Tarbaḥt A' Design Award n Uzzal, tagmat i yisnulfa yelhan i yemmalen ayen i d-ttrajun yimdanen seg yisnulfa yelhan. Imerbaḥen n Uzzal ttbanen d tmusni, tmahilt d tazmert n yimahilen-nsen. Akbank Queue Management System Anagraw n Usefrek n Tugna ad yili d asnulfu yettwaɛezzen, yelhan, amaynut. Isnulfa-a ttwaɛezzen imi ɛawnen deg tudert, rran ddunit ugar n lxir.
Deffir n ufeṣṣel
Tagrurt n tɣamsa
Ismawen n terbaɛt, iferdisen itiknikanen akked telɣut i d-yefka umeṣṣufeɣ.
- Taɣara Tasuft
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Tigejdiwin & Akemmus
- Qms screen dimensions 1080 x 1920 pixels.
- Tibzimin
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Tasnakta n Ufares
- Screen designs were made with sketch and development was made by .net
- Asewḥel n Usnulfu
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Anadi
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Aseḥbiber
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Tanzagt n Usenfar
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Tanila n Umahil
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Igmamen n Terbaɛt
- Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler - Imsuren n Tugniwin
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
* all rights reserved
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