Akbank Queue Management System Mutsara Wedhaire System naAkbank Staff Design Studio Team

Dhizaini Akbank Queue Management System Mutsara Wedhaire System naAkbank Staff Design Studio Team ndiye mukundi anokudzwa zvikuru wemubairo unoremekedza we2020 Mubairo weSimbi we A' Design Award muChikwata cheKukwikwidza cheChiso, Kushandira Pamwe neRuzivo rweMushandisi.

SimbiChiso· 2020

Akbank Queue Management System Mutsara Wedhaire System

na Akbank Staff Design Studio Team

Mutengi: Akbank T.a.Ş

Mukundi weMubairo weSimbi we A' Design Award muChikwata cheChiso

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Mukundi weMubairo Akasimbiswa

Simbisa Mamiriro eMubairo we#102371

Ona pa A' Design Award Mashoko Enhau Bheji reMubairo

Mavara

Dhizaini

Nezvekwa Akbank Queue Management System Mutsara Wedhaire System

Queue Management System dhizaini inoita kuti vashandisi vanoda kugamuchira sevhisi kubva kuAkbank matavi vazivise ivo pachavo neruzivo kana mamwe maitiro uye kutora matikiti ekutanga. Kuyerera kwekupa iyo nhamba yetikiti kune mushandisi kunotanga apo iye anosarudza mhando yekutengesa yaanoda kuita. Kuteedzera ndiko kuyerera kunotanga nekuunzwa kwemushandisi kuburikidza nekikosiki. Mushure mekunge mumwe azvisuma iye amene, iyo nzira yekusimbisa inoitwa uye tikiti rakakodzera rinopihwa zvichienderana nekutengesa kwemushandisi.

Kuzivikanwa

Nezve Mubairo weSimbi we A' Design Award

Mubairo weSimbi we A' Design Award wakahwinwa ne Akbank Queue Management System Mutsara Wedhaire System, rukudzo runokudzwa runopiwa kumadhizaini akanaka anozadzisa zvinodiwa zvehunyanzvi neyeindasitiri zvinotarisirwa kuzvigadzirwa zvakagadzirwa zvakanaka. Vakunda veSimbi vanoratidza unyanzvi hukuru, hunyanzvi hwakakwirira, kunzwisisa kwevakachenjera uye kugona kwekugadzira kwevagadziri vavo. Akbank Queue Management System Mutsara Wedhaire System inotarisirwa kuva chigadzirwa chinokudzwa zvakanyanya, chinoremekedzwa uye chinodiwa, chinoshanda uye chine zvitsva. Dhizaini iyi yakahwina Mubairo weSimbi we A' Design Award inosanganisa maitiro akanakisa eindasitiri uye ine hunhu hwetekinoroji hwakakwana hwakabatana neruzivo nehunyanzvi. Nekushanda kwayo zvakanaka, Akbank Queue Management System Mutsara Wedhaire System inoremekedzwa uye yakagadzirirwa kupa kuvandudzwa kwehupenyu kunobatsira kuita kuti nyika ive nzvimbo iri nani.

Shure kweDhizaini

Bepa Renhau

Zvikwereti, nhengo dzetiimu nezvimwe zvakadzama zvakapihwa nemudhizaina.

Hunhu Hwakasiyana: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Kukura & Kupakiwa: Qms screen dimensions 1080 x 1920 pixels.
Matagi: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Tekinoroji Yekugadzira: Screen designs were made with sketch and development was made by .net
Changamire yeDhizaini: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Tsvakurudzo: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Chikurudziro: Directing the users to the transactions they want to make by taking ticket easily and quickly
Nguva yePurojekiti: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Mafambiro eBasa: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Nhengo dzeTimu: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Zvikwereti zveMifananidzo: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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